Welcome to Park House Medical Centre.
PROBLEMS WITH THE PRACTICE TELEPHONES
We continue to have intermittent problems with the surgery telephones. This is something that is beyond our control and our phone providers are investigating. Please be patient with the reception staff as they are trying to do their best with ongoing problems. If you are trying to book at GP appointment please have a look on line. Also flu appointments are available to book on line too.
Over 65 Flu:
If you are aged 65 or over you will have received a letter and a text (if we have your mobile number) invitation to book your annual flu vaccination. These appointments are available to book online (if you have online services) or by contacting the surgery. We have appointments during the daytime, in the evenings and at weekends. Appointment availability is staggered to fit with vaccine delivery dates. If you do not wish to have a flu vaccination please let us know so that we can code this into your record and we will not ask you again until next year.
17-64 and in an "AT RISK" group Flu:
If you are aged 17-65 and in one of the at risk groups you will shortly be receiving a letter and a text (if we have your mobile number) invitation to book your annual flu vaccination. These appointments are available to book online (if you have online services) or by contacting the surgery. We have appointments during the daytime, in the evenings and at weekends. Appointment availability is staggered to fit with vaccine delivery dates. If you do not wish to have a flu vaccination please let us know so that we can code this into your record and we will not ask you again until next year.
If you book an appointment for a flu vaccination and you are not eligible you will not receive the vaccination. However, for those patients who wish to have a flu vaccination and do not fall into the eligible categories to have this under the NHS you are able to go to any of the local pharmacies who will provide this for you but you will have to pay a small charge. We, as a GP Practice, are not allowed to provide private flu vaccinations.
Extended Access to appointments:
The practice now offers extended access to GP, Nurse and HCA appointments. These appointments are available most (staffing dependent) Monday, Tuesday, Wednesday and Thursday evenings between 6.30 and 8pm please ask reception if you would prefer to book at these times instead of during normal daytime hours. Unfortunately not all services are available at these times eg taking blood samples and some tests and other services will be dependent on the staffing coverage we have on that day. However most routine appointments and long term condition and medication reviews can be accommodated in these appointments.
Extra evening and weekend appointments available in the local area
You can now book routine non urgent GP and Nurse appointments (not for any tests including bloods) in the evening, at weekends and over bank holidays in your local area.
Pre-bookable appointments are available Monday-Friday, 6.30pm-8pm, plus weekends and bank holidays and you can be seen by a GP, Nurse or Healthcare Assistant.
To book your appointment, contact the surgery during normal opening hours. Please be aware that the appointment may take place here or at another GP Practice in the area.
If you need urgent medical advice when the surgery is closed, you should continue to call NHS 111.
New rules are in force from 25th May 2018. For the practice GDPR privacy notice and patient leaflet about what information we hold and how we use it in the practice please click on the further information page link "GDPR and How we use your information" at the bottom of the screen.
It is really important for the practice to be able to contact our patients quickly and easily. In order to do this, if you have provided us with your mobile telephone number we will use this to:
- Send you appointment confirmations
- Send you appointment reminders
- Send you messages regarding results or other information that you need to be aware of
- Send you relevant health campaigns that are pertinent to you eg Flu Clinic invitations
- Send you other health information that may be useful
- Send you Friends and Family Survey requests
If at any time you do not wish to receive such text messages please inform a member of the reception team who will be able to opt you out of the service.
If at any time in the future you change your mobile phone number please ensure that you let us know as soon as possible so that we can keep our records up to date and stay in touch.
Medical Care when we are closed
Please think of visiting your Pharmacy first. Click here for more information. Pharmacy First Information
Urgent Care Centre - Urgent Care Centre Information
This service is located at the BBC Island on London Road and is for planned dressings, minor burns and scalds, minor head injury with no loss of consciousness, skin infections and animal bites, suspected broken bones, sprains and strains (X-Ray will be available on-site), eye infections and minor eye injuries. No appointment is needed, just drop in between 7am and 9pm 365 days a year.
NHS 111 Service is available 24hours a day and provides access to health advisors and nurses who can assess your need and direct you to the most appropriate services.
Remember that A&E and 999 should only be used in emergencies. Using them for minor problems or because you have no transport puts other people’s lives at risk and wastes NHS money that could be spent elsewhere. Phoning GP practice or 111 any time will usually result in faster and more appropriate advice and treatment. Arriving at A&E by ambulance does not give you priority over other patients. Please telephone 111 in the first instance or your local pharmacy.
For minor ailments and self help the NHS Choices website offers an abundance of advice and guidance and is available at the touch of a button.
Click on the blue hyperlink below to acces our Common Childhood Illness handbook:
A Guide to Parents & Carers for children aged 5 and under http://nottingham.mycommunityonline.co.uk/north-east/
You said... We did...
You said - Make more appointments bookable online
We did - We are trialling with the flu appointments being available to book online. We will continue to work on making other appointment types available. We need to do this in a systematic was to ensure appointments are not wasted and that we are working safely.
Patient Records Transfer and record sharing.
Click on this link to read how your electronic medical record will move to your new GP Surgery when you register there. GP2GP transfer of patient records Click on this link below to read about record sharing. Sharing your medical record
Have Your Say - Friends & Family Survey - See the right hand column
We welcome your feedback.
The Notts Help Yourself Website www.nottshelpyourself.org.uk is a searchable database of local information, which can help you find out about a wide range of activities, groups, services and events at the click of a button.
It’s a fantastic tool for you to find the advice, services and support you need in your local area. You will be amazed at what information you can find from tea dances to local kids clubs, men in sheds to knit and natter groups not to mention local health related support groups. You can search by type of service, location or age group.
(Site updated 18/11/2019)