Feedback
The practice is always pleased to received feedback from our patients.
Compliments and Praise
It is always lovely to hear when we do a good job. If you have some feedback for us please do not hesitate to contact us either in person, via the telephone, via email (NNESTCCG.C84709@nhs.net) or in writing to the surgery.
Complaints
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact the practice manager, in the first instance, who will deal with your concerns appropriately. She can be contacted either in person, via the telephone, via email (m.turpin@nhs.net) or in writing to the surgery.