Booking an appointment
All consultations are by appointment only. Appointments can be made either by telephone or in person at reception. Please note children under 16 years should ideally be accompanied by an adult.
If you cannot attend for your appointment please let reception know as soon as possible, so that the cancellation may be offered to another patient. You can also cancel an appointment on this website.
When you make an appointment you will receive a text reminder. These appointment reminders are sent out 7 days prior to the appointment and again the day before the appointment. If you need to cancel your appointment follow the instructions in the text message and send a cancel text. There is no need to ring in to check that the appointment has cancelled; if you have texted the word CANCEL to the number provided the appointment will automatically cancel for you.
Routine appointments with a doctor can be booked up to 4 weeks in advance.
If you think you need to see a clinician urgently, we will try and give you an appointment for the same day. Our reception staff will ask you for some basic information to ensure you see the correct person; this is usually with one of our Prescribing Nurses or it may be with a GP.
If you would like to speak to a doctor or a nurse over the telephone, contact the receptionist who will arrange for a doctor to telephone. These telephone calls can take place at any point during the day but is more likely to be between 1230 and 330 between surgeries. We will endeavour to call you back on the same day but this is not always possible. If it is not possible for the GP or Nurse to call you that day you will normally be advised of this by a member of the reception team.
Our doctors can typically see four patients in the time it takes to do one home visit. For this reason we ask our patients to come to the practice if at all possible. However, if your condition means that you cannot attend the surgery or you are house bound we can visit at home. Please contact reception before 11.30 am to request a visit. The receptionist will take some basic details to pass to the doctor. The doctor will probably ring you to discuss your problem before agreeing to a home visit. Home visits may not be possible on the it is requested, if this is the case you will be advised of this.
If you wish to have a chaperone please advise our receptionist on arrival, or explain to the Doctor during your consultation. We will be glad to accommodate your wishes.
Medical and nursing student occasionally attend the practice. We hope that you will co-operate with us and help the students to learn about general practice. You will be informed of their presence in advance, and if you do not wish them to be present at a consultation, your wishes will be respected. This will not affect your treatment in any way.