GDPR comes into force 25th May 2018
The General Data Protection Regulations, or GDPR, come into force on 25th May 2018. These rules will have an affect on all areas of your life from shopping to banking to emails and yes even your health data. The rules are designed to help ensure that your data is kept safely and securely and only ever used in the way it was intended to be used.
As a GP practice we have to strictly follow the rules and we have a responsibility to ensure that not only do we keep your health data safe and secure but that we only ever use it in the prescribed ways. This means that we are not allowed to collect data that is not necessary and we can't use your information for things that are not related to your health care.
The "GDPR and How we use your information" link at the bottom of the screen will take you to the practice Privacy Notice which gives you all the information you need to know about what data we hold and what we are able to do with it as well as the How we use your information leaflet which tells you how we use the information we hold about you and how we keep your records confidential. Please do go and have a read of this information.
New system for sending messages to patients
We have introduced a new system for sending messages to our patients. This system enables us to not only send our patients messages and reminders we can send out invites and gather information quickly and easily. The system is called MJOG and works with our clinical system to send text messages for all those patients for whom we hold a valid mobile telephone number.
When you book an appointment you will receive a text message confirming it. The message will be sent within a couple of hours of you making the appointment. However if your appointment is more than 7 days away you will not receive a message until 7 days BEFORE the appointment. All patients will also receive a reminder text message the day before their appointment. If you receive the reminder and no longer need the appointment you can quickly and easily cancel your appointment by texting CANCEL to the number in the message. Please be aware if you are booking an appointment for the same day you will not receive a text confirmation message.
After your appointment you will receive a text message asking you to participate in our Friends and Family Test - it is a quick and simple text response for how you would rate the practice.
In the next few weeks we will start to send out health campaigns using this system. For example if we do not have an up to date smoking status for you we will text you to find out if you smoke or not. Again it is a simple text reply that gives us all the information we require.
Missed out on the On Line Services sign up sessions?
Don't worry, pop along to the surgery with 2 forms of ID (one picture) and talk to the receptionist who will ask to see your ID and get you to complete a consent form then we can set you up. This service is ideal for everyone as you can book appointments, cancel appointments, request repeat medication and view your coded medical record.
When we are closed, please avoid A&E wherever possible.
Please visit your local pharmacy or ring 111. Please avoid A&E wherever possible.
We operate a named GP list.
Patients are registered with Dr Campbell or Dr Louca. You will be allocated one of these GPs. The doctor you are registered to will be your accountable GP.
The Health and Social Care Information Centre (HSCIC) is England's central, authoritative source of health and social care information. The Health and Social Care Act 2012 empowered the HSCIC to require GP practices to send it confidential patient data in limited circumstances, i.e. when directed to do so by the Secretary of State for Health, NHS England or when receiving a mandatory request from the Care Quality Commission (CQC), NICE or Monitor. The HSCIC will process this confidential data in a secure environment and will only release data where there is a legal basis.
You do have the right to object to your data being disclosed to the HSCIC, please put this in writing to the Practice Manager if this is the case and a specific code will be added to your record stating that you have objected to this.
If you would like further information about this, please ask reception for a leaflet, or call to speak to member of the team. You can also follow the links below to read the document 'Frequently asked questions for patients', and find out more information about the HSCIC.