We have been made aware of some issues with the telephone system at the Carlton site, whereby occasionally, when a caller reaches queue position 1 the call rings and then the caller is disconnected.
We have spoken to our telephone system supplier and they have investigated the problem. In order to try and combat this issue we have reduced the number of callers who can be held in the call queue at any one time, which should mean that the calls in the queue are answered within the timeframe and callers do not get disconnected. We will run with this for the next few weeks to see if it improves the situation. Also when the call queue is full callers will now hear an announcement saying that we are busy and to please call again later.
If you are calling the surgery and your call is not urgent please try to call after 10 am.
Please bear with us as we are experiencing high demand for the service and we also have a number of new staff in our care coordination team who may take a little longer to answer your questions as queries as they train and learn the processes.
There has been a change to the Med 3/ Sicknote templates on our system which means it automatically sends your Sicknote by SMS text message or email link.
This is a more efficient way of getting your Sicknote to you and much quicker.
If you do not have access to text messages or email, you may request a paper copy from the surgery. You will need to state this when requesting your sicknote.
Welcome to Jubilee Park Medical Partnership
Coronavirus (COVID-19): what you need to do:
Stay at home
You should only leave the house for one of four reasons:
- Shopping for basic necessities, for example food and medicine, which must be as infrequent as possible.
- One form of exercise a day, for example a run, walk, or cycle - alone or with members of your household.
- Any medical need, or to provide care or to help a vulnerable person.
- Travelling to and from work, but only where this absolutely cannot be done from home.
Advice for people with severe health conditions
This week NHS services will be contacting people with a range of severe health conditions urging them to self-isolate for 12 weeks.
We have also contacted all local patients with a generic message following the prime ministers advice yesterday (23 March).
Please don’t panic if you have received the text and don’t have a severe health condition. Health advice will be confirmed by letter to those identified this week. There is no need to contact your GP about the message.
NHS COVID Recovery Website patients may find useful - Visit https://www.yourcovidrecovery.nhs.uk/
COVID privacy notice
Please read this message very carefully and share with family, friends and neighbours.
Ensure that you follow the latest government guidance regarding self isolation if you or someone you have been in contact with are displaying symptoms.
If you have symptoms of fever or a new continuous cough DO NOT come to the surgery, go to the local pharmacy, walk in centre or A&E. Stay at home and self isolate as per the latest government guidance. There is no need to inform the surgery or 111.
If you feel that you cannot cope at home or if your symptoms get worse please use the NHS 111 online service for advice and guidance at https://111.nhs.uk/service/covid-19
To reduce the burden on GP practices a new online system, created by the NHS and the Department for Work and Pensions, is now live for patients to be emailed a digital isolation note.
Isolation notes provide patients with evidence for their employers that they have been advised to self-isolate due to coronavirus, either because they have symptoms or they live with someone who has symptoms, and so cannot work. As isolation notes can be obtained without contacting a doctor, this will reduce the pressure on GP surgeries and prevent people needing to leave their homes.
The notes can be accessed through the NHS website and NHS 111 online. After answering a few questions, an isolation note will be emailed to the user. If they don’t have an email address, they can have the note sent to a trusted family member or friend, or directly to their employer. The service can also be used to generate an isolation note on behalf of someone else.
Further general information about COVID19 is available on https://www.nhs.uk/conditions/coronavirus-covid-19/ .
Important information to keep you safe while isolating at home.
Click the Links below for the Leaflet and england.nhs.uk website.
Please can we remind all patients, when attending the surgery, you now need to wear a "face covering" as advised in the government guidance. (We cannot provide you with a mask when you arrive) Thank you. Jubilee Park Medical Partnership
Government guidance regarding exemptions suggests there is no requirement for an individual to produce evidence of exemption, such as a letter from a GP and therefore should be sufficient for an individual to self-declare this. In these circumstances, it is not a medical reason that requires a written letter from the GP for those who do or do not, fall under the list of exemptions.
Link to be able to print out your own exemption card
Guidance on specific circumstances
Due to guidance received from NHS England, changes are being made to our online booking of appointments. It will not be possible to book an online appointment until this work has been completed due to risks presented by COVID-19 (Coronavirus).
We are moving our appointments to a triage system.
Please bear with us while we do this. When you call the surgery for an appointment you may be signposted to self care or you will be put on a triage list and one of the clinical team will call you back. It is important that you give the care coordination team as much information as possible. Also keep your phone with you or stay close by your phone as it is not possible to give a time for the call back to take place.
Please contact the surgery on 0115 9404333 for Carlton or 0115 9663633 for Lowdham to make an appointment.
Remember good regular hand hygiene with soap and water, coughing and sneezing into a tissue and immediately disposing of it into a closed bin or coughing into the crook of your elbow will help to minimise the spread of germs.
Have Your Say
NHS Friends and Family
Telephone Call Recording:
Jubilee Park Medical Partnership record both incoming and outgoing telephone calls at both sites for training and monitoring purposes.
The practice is supporting patients to use the NHS App. This is a free resource available to download to your smartphone, tablet or device. It is quick and simple to set up and easy to use.
Frequently asked questions and support and guidance for use are available at https://www.nottsnhsapp.nhs.uk/faqs/ .
There is also guidance on how to view your vaccinations and immunisations within the app at and https://www.nottsnhsapp.nhs.uk/media/begd1lap/how-to-view-immunisations-and-vaccinations-via-nhs-app.pdf .