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Welcome to Jubilee Park Medical Partnership - Carlton

Today, 1st April 2020, we have officially merged and become Jubilee Park Medical Partnership. 

Unfortunately due to the current situation we have not been able to complete all the elements of the merger that we had planned to.  So for the time being we will keep both websites and Facebook pages running independently as there may be site specific information that we need to disseminate to our specific areas.


COVID-19 Privacy Policy Notice

Coronavirus (COVID-19): what you need to do

 Stay at home

 You should only leave the house for one of four reasons:

  • Shopping for basic necessities, for example food and medicine, which must be as infrequent as possible.
  • One form of exercise a day, for example a run, walk, or cycle - alone or with members of your household.
  • Any medical need, or to provide care or to help a vulnerable person.
  • Travelling to and from work, but only where this absolutely cannot be done from home.

Advice for people with severe health conditions

This week NHS services will be contacting people with a range of severe health conditions urging them to self-isolate for 12 weeks. We have also contacted all local patients with a generic message following the prime ministers advice yesterday (23 March). Please don’t panic if you have received the text and don’t have a severe health condition. Health advice will be confirmed by letter to those identified this week. There is no need to contact your GP about the message.

Visit for Full guidance on staying at home and away from others

Please read this message very carefully and share with family, friends and neighbours.


Ensure that you follow the latest government guidance regarding self isolation if you or someone you have been in contact with are displaying symptoms.


If you have symptoms of fever or a new continuous cough DO NOT come to the surgery, go to the local pharmacy, walk in centre or A&E.  Stay at home and self isolate as per the latest government guidance.  There is no need to inform the surgery or 111.


If you feel that you cannot cope at home or if your symptoms get worse please use the NHS 111 online service for advice and guidance at  


To reduce the burden on GP practices a new online system, created by the NHS and the Department for Work and Pensions, is now live for patients to be emailed a digital isolation note.

Isolation notes provide patients with evidence for their employers that they have been advised to self-isolate due to coronavirus, either because they have symptoms or they live with someone who has symptoms, and so cannot work. As isolation notes can be obtained without contacting a doctor, this will reduce the pressure on GP surgeries and prevent people needing to leave their homes.

The notes can be accessed through the NHS website and NHS 111 online. After answering a few questions, an isolation note will be emailed to the user. If they don’t have an email address, they can have the note sent to a trusted family member or friend, or directly to their employer. The service can also be used to generate an isolation note on behalf of someone else.


Further general information about COVID19 is available on .


Due to guidance received from NHS England, changes are being made to our online booking of appointments.   It will not be possible to book an online appointment until this work has been completed due to risks presented by COVID-19 (Coronavirus).

We are moving our appointments to a triage system. 

Please bear with us while we do this.  When you call the surgery for an appointment you may be signposted to self care or you will be put on a triage list and one of the clinical team will call you back.  It is important that you give the reception staff as much information as possible.  Also keep your phone with you or stay close by your phone as it is not possible to give a time for the call back to take place.

Please contact the surgery on 0115 9404333 to make an appointment.


Remember good regular hand hygiene with soap and water, coughing and sneezing into a tissue and immediately disposing of it into a closed bin or coughing into the crook of your elbow will help to minimise the spread of germs.

 Guide to self-Isolation

self-isolation guide

Over 65 Flu:

If you are aged 65 or over you will have received a letter and a text (if we have your mobile number) invitation to book your annual flu vaccination.  These appointments are available to book online (if you have online services) or by contacting the surgery.  We have appointments during the daytime, in the evenings and at weekends.  Appointment availability is staggered to fit with vaccine delivery dates.  If you do not wish to have a flu vaccination please let us know so that we can code this into your record and we will not ask you again until next year.

17-64 and in an "AT RISK" group Flu:

If you are aged 17-65 and in one of the at risk groups you will shortly be receiving a letter and a text (if we have your mobile number) invitation to book your annual flu vaccination.  These appointments are available to book online (if you have online services) or by contacting the surgery.  We have appointments during the daytime, in the evenings and at weekends. Appointment availability is staggered to fit with vaccine delivery dates. If you do not wish to have a flu vaccination please let us know so that we can code this into your record and we will not ask you again until next year.

If you book an appointment for a flu vaccination and you are not eligible you will not receive the vaccination.  However, for those patients who wish to have a flu vaccination and do not fall into the eligible categories to have this under the NHS you are able to go to any of the local pharmacies who will provide this for you but you will have to pay a small charge.  We, as a GP Practice, are not allowed to provide private flu vaccinations.

Extended Access to appointments:

The practice now offers extended access to GP, Nurse and HCA appointments.  These appointments are available most (staffing dependent) Monday, Tuesday, Wednesday and Thursday evenings between 6.30 and 8pm please ask reception if you would prefer to book at these times instead of during normal daytime hours.  Unfortunately not all services are available at these times eg taking blood samples and some tests and other services will be dependent on the staffing coverage we have on that day.  However most routine appointments and long term condition and medication reviews can be accommodated in these appointments.

Extra evening and weekend appointments available in the local area

You can now book routine non urgent GP and Nurse appointments (not for any tests including bloods) in the evening, at weekends and over bank holidays in your local area.

Pre-bookable appointments are available Monday-Friday, 6.30pm-8pm, plus weekends and bank holidays and you can be seen by a GP, Nurse or Healthcare Assistant.

To book your appointment, contact the surgery during normal opening hours. Please be aware that the appointment may take place here or at another GP Practice in the area.

If you need urgent medical advice when the surgery is closed, you should continue to call NHS 111.



New rules are in force from 25th May 2018.  For the practice GDPR privacy notice and patient leaflet about what information we hold and how we use it in the practice please click on the further information page link "GDPR and How we use your information" at the bottom of the screen.

Text Messages:

It is really important for the practice to be able to contact our patients quickly and easily.  In order to do this, if you have provided us with your mobile telephone number we will use this to:

  • Send you appointment confirmations
  • Send you appointment reminders
  • Send you messages regarding results or other information that you need to be aware of
  • Send you relevant health campaigns that are pertinent to you eg Flu Clinic invitations
  • Send you other health information that may be useful
  • Send you Friends and Family Survey requests

If at any time you do not wish to receive such text messages please inform a member of the reception team who will be able to opt you out of the service.

If at any time in the future you change your mobile phone number please ensure that you let us know as soon as possible so that we can keep our records up to date and stay in touch.


Medical Care when we are closed

Please think of visiting your Pharmacy first. Click here for more information.  Pharmacy First Information 

Urgent Care Centre Information

 Urgent Care Centre -

This service is located at the BBC Island on London Road and is for planned dressings, minor burns and scalds, minor head injury with no loss of consciousness, skin infections and animal bites, suspected broken bones, sprains and strains (X-Ray will be available on-site), eye infections and minor eye injuries. No appointment is needed, just drop in between 7am and 9pm 365 days a year.


NHS 111 Service is available 24hours a day and provides access to health advisors and nurses who can assess your need and direct you to the most appropriate services.


Remember that A&E and 999 should only be used in emergencies.  Using them for minor problems or because you have no transport puts other people’s lives at risk and wastes NHS money that could be spent elsewhere.  Phoning GP practice or 111 any time will usually result in faster and more appropriate advice and treatment.  Arriving at A&E by ambulance does not give you priority over other patients.  Please telephone 111 in the first instance or your local pharmacy. 


For minor ailments and self help the NHS Choices website offers an abundance of advice and guidance and is available at the touch of a button.


Click on the blue hyperlink below to acces our Common Childhood Illness handbook:

A Guide to Parents & Carers for children aged 5 and under 

You said...  We did...

You said - Make more appointments bookable online

We did - We are trialling with the flu appointments being available to book online.  We will continue to work on making other appointment types available.  We need to do this in a systematic was to ensure appointments are not wasted and that we are working safely. 


Patient Records Transfer and record sharing.

Click on this link to read how your electronic medical record will move to your new GP Surgery when you register there.   GP2GP transfer of patient records  Click on this link below to read about record sharing. Sharing your medical record



Have Your Say - Friends & Family Survey - See the right hand column

We welcome your feedback.



The Notts Help Yourself Website  is a searchable database of local information, which can help you find out about a wide range of activities, groups, services and events at the click of a button.

It’s a fantastic tool for you to find the advice, services and support you need in your local area. You will be amazed at what information you can find from tea dances to local kids clubs, men in sheds to knit and natter groups not to mention local health related support groups.  You can search by type of service, location or age group.


(Site updated 15/05/2020)
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website